FAQ
What payment methods do you accept?
We accept the following payment methods: Credit Cards including Visa, Mastercard, American Express, Diners Club International, and JCB.
How long will it take to receive my order?
Our standard shipping method typically takes 10-25 business days to arrive.
Do you offer international shipping?
Yes, we provide international shipping services and can ship our handmade ceramic cups to specific countries.
What is your return policy?
We accept returns within 30 days of purchase.
Can I exchange my item for a different size or color?
We do not offer direct exchange services. If you need a different item, please return the original product for a refund and place a new order on our website.
How long does it take to process a refund?
Once we receive and check the returned item, we will process your refund within 5-7 business days.
Where do I send my return?
Please note that we do not publicly list our return address. If you need to return an item, please contact us directly to obtain the correct mailing address.